Returns & Refunds Policy for Tuxedo
Overview of Return Policy
At Tuxedo, we prioritize customer satisfaction and aim to provide a seamless return experience. Our return policy is designed with clarity and transparency to ensure you are fully informed.
Standard Returns
- Eligibility: Products can be returned within 7 days of delivery, provided the seals remain intact.
In-Store Returns
- Convenience: Visit any of our stores for immediate assistance with returns and exchanges.
Special Deals Returns
- Conditions: Items purchased under special deals can be returned or exchanged at our stores, subject to price adjustments. Note: Alteration services are not available for these items.
Click & Collect Orders
- Process: To return in-store or Click-and-Collect orders, simply visit any Tuxedo store for support.
Flexible Return Options
- Choice: Opt for returning your items at our physical stores or through our online platform.
Online Returns Procedure
Follow these steps for a hassle-free online return:
- Account Access: Log into your Tuxedo account.
- Order Selection: Find your order under your profile.
- Initiate Return: Choose the "Return" option and follow the prompts to complete your return request.
Preparing Your Returns
Ensure your return is ready by:
- Using original packaging.
- Removing old shipping labels.
- Including the return label inside the package.
Collection Process
We'll arrange a courier pickup once your return is initiated. Please have your package ready for collection.
Guest Checkout Returns
Guests can initiate returns by:
- Email Confirmation: Locate your order confirmation email.
- Return Link: Use the link provided in the email to access the return form.
- Form Submission: Complete and submit your return request.
Refund Procedure
Expect the following during the refund process:
- Confirmation: Receive an email once we receive your return.
- Warehouse Processing: Allow up to three business days for processing after the return reaches our warehouse.
- Refund Timing: The refund will appear on your original payment method within 2-4 business days. Cash on Delivery payments are refunded via bank transfer within an additional 14 working days.
Gift Cards and Credit Notes
- Gift Cards: These are non-refundable and cannot be converted into cash.
- Credit Notes: Valid for 12 months and can be used online or in-store, not transferable or convertible into cash.
Eligibility Criteria
Items like socks are non-returnable. Eligible returns must be in their original condition with all tags attached.
Order Modifications
- Changes: Once an order is confirmed, modifications are not possible. For size changes, cancel and reorder, or return the item after receipt.
Contact Information
For any questions or assistance:
Important Note
- Shipping Fee: The shipping fee is non-refundable, applicable to all orders regardless of circumstances.