These Terms and Conditions ("T&C") constitute a legally binding agreement integral to the terms governing purchases made from TUXEDO FOR MEN'S GARMENT TRADING L.L.C., a company legally established under the laws of the United Arab Emirates, focusing on providing high-quality men's garments through its website www.tuxedo.ae ("Website"). This document outlines the rights and responsibilities of any customer ("Customer") purchasing products from Tuxedo.
The Website is exclusively operated by Tuxedo, ensuring a seamless shopping experience for its customers.
It is imperative that Customers thoroughly read and understand these T&C before making a purchase on the Website, as they directly influence any transactions made.
By agreeing to these T&C, Customers affirm their legal capacity to enter into a contract, specifically acknowledging they are over the age of 18, and fully comprehend and consent to the terms laid out herein.
Should the Customer be a legal entity, such as a company, it is understood that these T&C apply with adjustments pertinent to such entities.
At present, Tuxedo exclusively facilitates the online ordering and delivery of its products within the United Arab Emirates, aiming to expand its reach to cater to a broader audience.
Upon placing an order, Customers are required to select a payment method. Tuxedo offers a variety of payment options to accommodate its customers, including credit card payments, Tabby, Tamara, PayPal, and transactions through third-party gateways like Stripe and PayBy. By selecting "Authorize Payment," Customers commit to paying the total amount due for their purchase, inclusive of a delivery fee of 25 AED, ensuring a transparent transaction process.
For every transaction, Customers have the option to request an invoice that details their purchase, including their tax number if applicable. This request can be made by providing the necessary information in the designated fields at the time of purchase.
Tuxedo prides itself on keeping Customers informed about their order status from the moment preparation begins. Customers will receive timely email updates regarding their order's progress and a tracking link for real-time updates. Upon order completion, an estimated delivery date will be communicated, ensuring Customers are well-informed at every step of the process.
Understanding the dynamic needs of its Customers, Tuxedo allows for order modifications or cancellations within 7 days of the order placement, provided the order has not progressed to the "Order in Preparation" phase.
Tuxedo offers flexible delivery options, allowing Customers to receive their orders at a location of their choosing (excluding PO boxes) or at a designated Tuxedo boutique. All deliveries within the UAE incur a fixed fee of 25 AED, with deliveries scheduled between 9 am and 6 pm local time. Tuxedo strives to maintain timely deliveries, even during promotional periods, ensuring no delivery exceeds 30 days from the order date.
Tuxedo requires Customers to ensure their availability at the specified delivery address to facilitate a smooth delivery process. Failure to receive the order after two delivery attempts will lead to order cancellation, and the Customer will be refunded the total amount paid minus delivery charges.
From the moment of delivery, the Customer assumes all risks associated with the deterioration of the ordered items, marking the transfer of product responsibility.
Tuxedo guarantees that the delivered items will match those selected on the Website, notwithstanding minor discrepancies in items manufactured using artisanal processes. Tuxedo commits to upholding all warranty obligations under applicable law for any faulty items received, ensuring Customer satisfaction.
Recognizing the importance of flexibility, Tuxedo allows for product exchanges and returns within 7 days of delivery, provided the product seals remain intact, facilitating a customer-centric return process.
The intellectual property rights of all products sold by Tuxedo and its authorized suppliers or licensees are stringently protected under applicable laws, prohibiting unauthorized reproduction of any purchased products.
Tuxedo offers comprehensive Customer Support for inquiries related to online purchases or the T&C, ensuring Customers have access to assistance when needed.
Tuxedo is committed to the responsible handling, storage, and use of Customers' personal data, with detailed information available in the Website's privacy policy.
These T&C do not affect any benefits Customers may enjoy from being part of the Tuxedo Club, promotions, points plans, or similar programs, offering additional value to Tuxedo's loyal customers.
Governed by the laws of the United Arab Emirates, any disputes arising from these T&C shall be resolved under the jurisdiction of the UAE courts, ensuring a fair and lawful resolution process.
Tuxedo observes UAE public holidays, which may affect order processing and delivery timelines, ensuring cultural and operational alignment with its base of operations.